Custom design deposits

Custom design deposits are nonrefundable, even if the appointment is missed or canceled. You may reschedule once without losing the deposit.

A $200 nonrefundable deposit is required to reserve an in-studio custom design appointment and place your project into our workflow.

This deposit is applied toward your final project total.

If your booking link does not collect the deposit automatically, an invoice will be sent directly after your phone/Zoom consult. The appointment is not secured until the deposit is paid.

Rescheduling and Cancellations

Life happens — we get it!
We ask for 48 hours' notice to reschedule any appointment.

Late Arrivals

Please try to arrive on time so we can give you the full Gold Dust experience.
If you arrive more than 15 minutes late, your appointment may be rescheduled so we don’t overlap with other clients.

Repairs and Appraisals

Repairs and appraisal appointments are available Thursdays only.

Payment for appraisals is due at booking.

Repair estimates are given during your drop-off appointment, and payment is collected at pick-up.

Project Timelines

Custom jewelry typically takes 8–12 weeks depending on complexity, stone sourcing, and seasonal workflow.
Holiday seasons and high-volume months may extend this timeline. We’ll communicate clearly along the way.

Client-Supplied Stones & Metals

We are happy to work with your heirloom materials, but we ask clients to be aware:

• Stones may require testing and inspection

• Some heirlooms carry risk due to age, wear, or unknown treatments

• Re-melting heirloom metal can result in weight loss or porosity

We’ll review all materials with you before getting started!

Communication

To give each project proper attention, communication happens during scheduled appointments or via text/email. We will respond as soon as possible, please allow 48 hours for replies.

Pick-Ups

Pick-ups are available Fridays and Saturdays.
We’ll walk through care, cleaning, and inspection schedules when you pick up your piece